We're Here to Help
Our trained Nutrition Consultants, backed by our full team of veterinarians, are standing by to partner in your pet's health.
Important: Due to recent Covid spikes and high call volume, please note that we are experiencing longer than normal hold times on our phones. Contact us via Live Chat or Email for a faster response. Your pet's health is important to us and we thank you for your patience. We will get back to you as quickly as possible.
Here are the different ways you can get in touch:
- Call us at (866) 726-9509
- Fill out the form here
Holiday Hours: October 10, 2022 (Columbus Day/Indigenous Peoples' Day)
We will be available via email and chat support only.
Customer Service Hours:
Monday – Friday 7:00am-6:00pm Pacific Standard Time
Saturday - Sunday 9:30am-6:00pm Pacific Standard Time
You can find us at our retail kitchens, inside veterinary clinics and hospitals, and at Pet Food Express and Petco locations nationwide. Click the link to find a location near you.
For information regarding shipping updates, please click here.
Clean Bowl Guarantee
If you are not completely satisfied with your first purchase for any reason whatsoever, we'll give you a full refund. (Shipping and/or delivery fees are non-refundable.)
Frequently Asked Questions
We want to be partners in the health of your pets, be completely transparent, and share our knowledge. Visit our FAQs page to find answers to some of our most asked questions. Wondering about something you don’t see here? Please don't hesitate to contact us and our team of experts will get back to you as quickly as possible.