We're Here to Help
Our trained Nutrition Consultants, backed by our full team of veterinarians, are standing by to partner in your pet's health.
Here are the different ways you can get in touch:
- Chat with us by clicking the Chat Icon on the bottom right of your screen
- Call us at (866) 726-9509
- Fill out the form here
Customer Service Hours:
Monday – Friday 6:00 am-6:00 pm Pacific Time
Saturday – Sunday 7:00 am-4:00 pm Pacific Time
Days of Closure for Observed Holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
You can find us at our retail kitchens, inside veterinary clinics and hospitals, and at Pet Food Express and Petco locations nationwide. Click the link to find a location near you.
For information regarding shipping updates, please click here or TRACK MY ORDER.
Return Policy
For information regarding our Return Policy, please click here.
Frequently Asked Questions
We want to be partners in the health of your pets, be completely transparent, and share our knowledge. Visit our FAQs page to find answers to some of our most asked questions. Wondering about something you don’t see here? Please don't hesitate to contact us and our team of experts will get back to you as quickly as possible.