Shipping Rates

We offer free shipping on all autoship orders.

Our flat rate shipping fee on standard (non-autoship) orders is $10 for orders that do not meet our free shipping thresholds.

Frozen meals: Free shipping on orders over $99.

Dry goods (DIY Kits, Supplements, Treats, and Merchandise): Free shipping on orders over $49.

Offer valid in the Continental U.S. only. Terms are subject to change and the offer is subject to end at any time without notice.

Shipping Information

When will my order ship? 

Your order may ship within 3-5 business days. Shipping and delivery days vary depending on the order date and the delivery location.

Order Placed On	Majority Delivered By
Monday or Tuesday	Thursday or Friday
Wednesday	Friday
Thursday-Sunday	Wednesday

*We do not ship on Saturdays or Sundays, or on major holidays.

To receive text message alerts from FedEx, register with FedEx Delivery Manager. 

Timelines for Autoship orders vary depending on shipping frequencies, please review our most up-to-date shipping timelines.

Frozen food and dry goods ship separately.

Frozen orders are shipped using dry ice in an insulated box to ensure the food remains frozen all the way to your door. Please do not handle dry ice with bare hands, and be sure to keep it away from your pets at all times. 

You can find us at our retail kitchens, inside veterinary clinics and hospitals, on Amazon.com and Chewy.com, and at Pet Food Express and Petco locations nationwide. Click below to find a location near you.