We offer free shipping on frozen orders over $99 and dry orders over $99.
Frozen meals: Free shipping on orders over $99.
Non-frozen & Dry (Pantry Fresh, DIY Kits, Supplements, Treats, and Merchandise): Free shipping on orders over $99.
To receive free shipping, order subtotal must meet or exceed $99 (before tax and after discounts are applied).
Our flat rate shipping fee is $19.99 for orders that do not meet our free shipping thresholds.
When will my order ship?
Please expect 1-2 day shipping delays for orders placed around Christmas & New Year's Day.
Your order may ship within 3-5 business days. Shipping and delivery days vary depending on the order date and the delivery location.
|Order Placed On||Majority Delivered By|
|Monday or Tuesday||Thursday or Friday|
*We do not ship on Saturdays or Sundays, or on major holidays. We do not ship to Hawaii or Alaska.
To receive text message alerts from FedEx, register with FedEx Delivery Manager.
Timelines for Autoship orders vary depending on shipping frequencies, please review our most up-to-date shipping timelines.
Frozen food and dry/non-frozen goods ship separately.
Frozen orders are shipped using dry ice in an insulated box to ensure the food remains frozen all the way to your door. Please do not handle dry ice with bare hands, and be sure to keep it away from your pets at all times.
You can find us at our retail kitchens, inside veterinary clinics and hospitals, on Amazon.com and Chewy.com, and at Pet Food Express and Petco locations nationwide. Click below to find a location near you.