We offer free shipping on all autoship orders.
Our flat rate shipping fee on standard (non-autoship) orders is $10 for orders that do not meet our free shipping thresholds.
Frozen meals: Free shipping on orders over $99.
Dry goods (DIY Kits, Supplements, Treats, and Merchandise): Free shipping on orders over $49.
Offer valid in the U.S. only. Terms are subject to change and the offer is subject to end at any time without notice.
Please note: It may take 5 to 7 business days before your order ships.
We do not ship orders same day, on Saturdays or Sundays, or on major holidays.
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You can find us at our retail kitchens, inside veterinary clinics and hospitals, and at Pet Food Express and Petco locations nationwide. Click below to find a location near you.
Like many other companies, we have recently been impacted by unprecedented disruptions, especially labor shortages and shipping delays. This is not an excuse - as dog parents and people who built a company around helping dogs, we feel your pain and apologize.
We have taken major steps to return to the high standards you expect from us, including increasing our capacity for cooking food in our kitchens and are making more food than ever in our history, doubling our customer service team so that all calls and emails can be answered as quickly as possible, partnering with additional shipping companies to ensure the quick delivery of your orders.
We are making meaningful progress. We won’t stop until this is fixed. Thanks for sticking with us.