Like many other companies, we have recently been impacted by unprecedented disruptions, especially labor shortages and shipping delays. This is not an excuse - as dog parents and people who built a company around helping dogs, we feel your pain and apologize.
We have taken major steps to return to the high standards you expect from us, including increasing our capacity for cooking food in our kitchens and are making more food than ever in our history, doubling our customer service team so that all calls and emails can be answered as quickly as possible, partnering with additional shipping companies to ensure the quick delivery of your orders.
We are making meaningful progress. We won’t stop until this is fixed. Thanks for sticking with us.
Flat Rate Shipping on Standard Orders (Non-Autoship)
Our flat rate shipping fee on all standard (non-autoship) orders is $10. Offer valid in the U.S. only. Terms are subject to change and offer is subject to end at any time without notice.
Once your order is received, please allow up to 72 hours for order processing.
Currently, FedEx Home and Ground Delivery takes up to 14 business days.
Please note, we do not ship orders same day, on Saturdays or Sundays, or on major holidays.
To receive text message alerts from FedEx, click here to register for FedEx Delivery Manager.
You can find us at our retail kitchens, inside veterinary clinics and hospitals, and at Pet Food Express and Petco locations nationwide. Click below to find a location near you.