Shipping Rates
We offer free shipping on frozen orders over $99 and dry orders over $99.
Frozen meals: Free shipping on orders over $99.
Non-frozen & Dry (Pantry Fresh, DIY Kits, Supplements, Treats, and Merchandise): Free shipping on orders over $99.
To receive free shipping, order subtotal must meet or exceed $99 (before tax and discounts are applied).
Our flat rate shipping fee is $19.99 for orders that do not meet our free shipping thresholds.
Shipping Information
When will my order ship?
Your order may ship within 3-5 business days. Shipping and delivery days vary depending on the order date and the delivery location.
| Order Placed On | Majority Delivered By |
| Monday or Tuesday | Thursday or Friday |
| Wednesday | Friday |
| Thursday-Sunday | Wednesday |
*We do not ship on Saturdays or Sundays, or on major holidays. We do not ship to Hawaii or Alaska.
To receive text message alerts from FedEx, register with FedEx Delivery Manager.
Timelines for Autoship orders vary depending on shipping frequencies, please review our most up-to-date shipping timelines.
Frozen food and dry/non-frozen goods ship separately.
Some frozen orders are shipped using dry ice in an insulated box to ensure the food remains frozen all the way to your door. Please do not handle dry ice with bare hands, and be sure to keep it away from your pets at all times.
If your food arrived on time and is partially frozen or is thawed, it is safe to refreeze or use within the labelled timeframe for consumption as long as the food is cold to the touch. If the food is completely thawed and is not cold to the touch, please contact our customer service department. JustFoodForDogs can sit at room temperate for an hour or so after thawing. Consider your dog’s fresh food the same way you handle your own: food left out 1-2 hours will not be a problem, but if you accidentally leave it out overnight, it should be thrown away.
You can find us at our retail kitchens, inside veterinary clinics and hospitals, on Amazon.com and Chewy.com, and at Pet Food Express and Petco locations nationwide. Click below to find a location near you.
