Simplify with Autoship

With Autoship, we’ve made it easier than ever to ensure you always have your pet’s food—on your schedule. 

How Autoship Works

  1. When you're placing your order, simply select Autoship on the product page or during checkout. 

  2. Set your preferred frequency:
    • Every week
    • Every 2 weeks
    • Every 3 weeks
    • Every 4 weeks
    • Every 5 weeks
    • Every 6 weeks
    • Every 7 weeks
    • Every 8 weeks
    • Every 9 weeks
    • Every 10 weeks
    • Every 11 weeks
    • Every 12 weeks

  3. That's it! Just sit back and let Autoship do all the work for you and your pet.

FAQ

Q: Is there a discount if I sign up for an autoship?

A: Yes! First-time autoship customers will receive 50% off the first autoship order up to $139 maximum discount + 5% off all subsequent autoship orders. The first-time discount of 50% may not be applied to historical autoship orders.

If you have had an autoship previously and you sign up for a new autoship, you are eligible for 5% off recurring orders (discount not applicable to the first order.)

All autoship frozen orders over $99 and autoship dry/non-frozen orders over $49 include free shipping.

Q: Is there any obligation to enroll in autoship?

A: None at all! With Autoship, you can make changes before your order is processed. Autoship orders are processed every Friday for the upcoming week.

Q: How far in advance can I skip a delivery?

A: Updates to autoship orders must be made no later than Thursday, 11:00 am Pacific the week your order is scheduled to process. To find your next autoship order date, log in to your account and click the "Autoship" tab. Your next order date is shown below "Next Order."

To skip items in your order:

  • Under "Next Order," click "More Options" next to the item you want to skip. Click "Skip Product" to move the item to the next order date. Repeat the steps for each item you want to skip. The skipped items are moved to the "Future Order" section downpage.
  • To ship a future order early, under "Future Orders," click the calendar icon and select the date you want to move the order to. If a date you want is not available, that means we have already processed orders for that week and only a future date may be selected.
  • To skip an item in a future order, under "Future Orders," click "More Options" next to the item you want to change. Click "Skip Product."

If you have an order in processing status, you will not be able to adjust or skip items until processing is complete.

Q: I just signed up for my first autoship order, when can I expect it?

A: Your first autoship order will ship within 3 to 5 days from the time you place your order. For additional shipping details, vising our Shipping FAQ page.

Q. When will I receive my recurring autoship orders?

A: Subsequent autoship orders will be processed based on your desired order frequency. Autoship orders are processed on Friday. Recurring frozen orders typically deliver by Wednesday and recurring non-frozen orders typically deliver by the following Friday.

Q: How do I add or remove items or change the frequency of a recurring order?

A: To add items to a recurring order, go to the product page and select the item. Click "Add to Order." The item will be added to your upcoming autoship order. 

To remove items from an order, go to "My Account" and click "Autoship." Next to the item you want to remove, click "More Options" and click "Cancel Subscription." Alternatively, in the same section, you can choose "Skip Product" to move the item to the next order, or click "Pause Subscription" to move the item to a future order.

To change frequency, go to "My Account" and click "Autoship." Next to the item you want to change, click the dropdown arrow below "Frequency" and choose the number of weeks. 

Q: Can I have my Autoship delivered during the weekend? 

A: At this time, frozen orders are shipped Sunday–Thursday. Dry goods orders are shipped Sunday–Friday. We do this to ensure frozen orders arrive on time, and are not delayed over the weekend by our shipping carriers. Frozen goods and dry goods are shipped separately. We apologize for any inconvenience.

Q: Can I pick up my autoship order in a JustFoodForDogs Kitchen or Pantry?

A: We do not currently offer autoship options for in-store pickup. You may schedule a recurring order directly with one of our Kitchen or Pantry locations. Find a retail location near you. (Petco and Pet Food Express excluded.)

Q: How do I cancel my autoship order?

A: Go to "My Account" and click "Autoship." Next to each item you want to cancel, click "More Options" and select "Cancel Subscription." 

If you need additional support, please contact us via our website, or call our trained Nutrition Consultants at (866) 726-9509.